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A Debriefing "Ah-Ha" Moment
During a monthly Cath Lab meeting, physicians were
complaining about the operations and efficiency of their lab. Debate and
discussion centered on tracking and reporting issues and how to hold everyone,
MDs, staff, and leadership alike, accountable for improving processes.
During the discussion, the Nurse Manager of the Cath Lab
had with her a stack of approximately three dozen debrief forms
submitted from the previous day. She noticed that all but two of these
forms were blank. She wondered, "Does this suggest lab operations are
running near perfectly?" The heated discussion they were having
suggested otherwise. This question inspired her "Ah Ha" moment.
"Obviously, everything wasn't running perfectly, so
why weren't the debriefing forms being utilized?"
Solution:
The Nurse Manager asked this question of the group and it
became an "Ah Ha" moment for them. They too wondered, "Why aren't we
utilizing this form?" They reminded themselves how using the form had
already led to other significant improvements in the Cath Lab. Based on
the group's discussions that day, leaders revised the form to address
specific concerns and allow feedback on the things they wanted to fix.
Results:
Physician and staff buy-in to the use of the debrief form
markedly improved. Currently 70% of debrief forms are submitted with
written comments. Leaders now receive the information needed to take
action on the items and issues requiring improvement. Physicians and
staff can see that their concerns are being heard and addressed.
Download LifeWings free "How
to Debrief" Guide
View a Sample
Debrief Form
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