Richard Doss, Senior Advisor for Performance Breakthroughs
Richard Doss is the Senior Advisor for Performance Breakthroughs at LifeWings Partners LLC. He has 12 years of experience guiding hospitals as they reach sustainable high performance through robust process improvement and change management training. His strength is his uncanny ability to identify the key issues driving poor outcomes, and then to create a realistic roadmap for a complete safety and cultural transformation. Richard leverages his expertise in both Lean health care and TeamSTEPPS to clearly show health care facilities how to drive out waste, reduce costs, and improve the safety and quality of patient care.
The results of his work have made him an industry leader in developing practical solutions for the wave of changes caused by health care reform legislation and reimbursement schemes. This leadership role has resulted in growing list of premier clients that have utilized his expertise, including Mayo Health Systems, Main Line Health, St Luke's Episcopal Health System, Fairview Health Services, Thomas Jefferson University Hospital, and Baylor Health Care System.
Prior to joining LifeWings, Mr. Doss was a senior leader with the RWD Healthcare Performance Solutions group. RWD utilized a team of process experts trained in the Toyota Production System and Lean to solve healthcare's cost, waste, quality and delivery issues. Richard played a key role in moving RWD Healthcare from startup to successful health care consultancy by growing annual revenues from $350K in the first year to over $6.5M by year three.
Mr. Doss graduated from the University of Minnesota, Carlson School of Management, with a BS in Operations Management/Human Resources Industrial Relations.
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