FAQs
Frequently Asked Questions
We have compiled the
most often asked questions about LifeWings,
and their answers, to give you an overview
of why this program is reducing errors and
improving patient safety in hospitals all
across the country. When you finish reading,
if you have any more questions, or want to
implement a truly effective patient safety
program at your hospital, please contact us.
What is LifeWings?
Who
are you guys? Why is your program
better than others?
What
is the “aviation model”?
Has
this "model" really been successful?
What does the LifeWings program look like?
Can I
get continuing education (CE) credit by
attending your program?
How
do you measure success with LifeWings?
One
of my staff members attended one of your
Risk Management
seminars.
Can you do that same seminar at my
organization?
I
know that my organization wants to do this
sort of program. If I don't choose
LifeWings,
what should I look for in a
training provider?.
Can
I attend one of your training sessions to
see what it is like?
How
do I bring LifeWings to my organization?
What is LifeWings?
LifeWings is a program
to save patient lives and reduce healthcare
costs with the use of proven aviation Hardwired Safety ToolsSM. These tools include 1) leadership
development training, 2) teamwork training
3) hardwired aviation safety practices such
as standard procedures and checklists to
avoid over-reliance on memory, 4)
measurement programs to prove results and
determine ROI, and 5) lifetime results
through our Master Trainer program.
LifeWings is the result of the publication
of a report by the Institute of Medicine in
2000 that highlighted the need for better
training in the medical field to reduce
preventable medical error and fatalities.
The report estimates that there are
somewhere between 44,000 and 98,000
preventable deaths in the United States
annually due to preventable error. These
published findings have led many health care
organizations to pursue training designed to
improve team skills, improve performance and
reduce risk of negative patient outcomes,
using the success of the aviation model
heralded by the Institute of Medicine and
Institute of Healthcare Improvement.
LifeWings is proven, practical, effective
program designed by professional aviators,
adapted for healthcare by physicians and
nurses with scores of years of experience,
to reduce preventable error based on
aviation's best practices.
Who are you
guys? Why is your program better than
others?
LifeWings Partners LLC, offers a proven
approach to teamwork training with an
unmatched track record of success. Our
parent company, Crew Training International
Inc. has implemented CRM programs in
hundreds of companies and Air Forces
worldwide, including Fortune 500 companies
in the U.S., the FAA, NATO and NASA. Our
teamwork and Hardwired Safety ToolsSM
programs, adopted from those used by CTI,
have been shown to be highly effective in
reducing human error, regardless of the
medical specialty. LifeWings trains over
8000 high-performance medical team members
per year.
What makes us better?
We produce permanent results and
guarantee
those results. Many other so called “CRM
experts” just do training. Our patent
pending processes produce documented
permanent changes in behavior and outcomes.
Healthcare institutions using our program
have seen and reported:
-
A ten fold
improvement in error rates
-
A 43% improvement
in observed to expected mortality rates
-
Greater employee
satisfaction
-
Reduced turnover
-
50% reductions in
surgical counts errors
-
Improvements in
pre-procedure antibiotic administration
Read the details in
Success Stories.
What is the
aviation model?
In the late 1980s, aviation industry
experts and researchers realized that the
primary "root cause" of commercial airline
crashes was not because of the technical
incompetence of pilots and crews, or
mechanical failure. Seventy to eighty
percent of fatal accidents were due to
teamwork failures among the crew. And
although new technology in aircraft cockpits
seemed to help, each new piece of technology
initiated a new source of human error.
In response to this realization, federal
regulators required commercial air carriers
to institute team training (called Crew
Resource Management or CRM) for airline
pilots and crews. This training prepared
pilots and crew to be a resource for one
another to catch each other's slips and
mistakes before they became serious errors
that led to an accident or incident.
CRM training was so successful that both
military and commercial aviation
organizations have seen dramatic decreases
in accident rates.
Has this model
really been successful?
Yes! Nothing
illustrates this better than this graphic
from the President of G.E. Medical Systems,
Robert Galvin, MD. It compares the number of
defects per million opportunities in
aviation versus healthcare
What does the
LifeWings program look like?
Our program gets real, lasting results
because it is based on proven, highly
successful CRM programs in commercial and
military aviation that have been expertly
adapted for healthcare. Clients can choose
any one of the components, or all of them in
a comprehensive program guaranteed to save
lives and reduce costs.
The centerpiece of the program is
interactive, skills-based Training presented
by powerful, dynamic instructors who will
both train your people and inspire them to
action! The training is fast-paced,
interesting, and relentlessly packed with
practical, proven skills to reduce error.
Case studies used in this training will
challenge beliefs and stimulate minds. Each
client is unique and our training is totally
customized, tailored to help your staff
quickly form an effective team, communicate
with higher confidence, and provide better
care. No other trainers can
bring our real-world experience, knowledge,
and passion for our mission to your
organization.
For an overview of this highly rated,
industry-leading courseware,
click here.
All training is more effective when
supported by structure and processes. To
complement our training program we offer a
unique service called Hardwired Safety
ToolsSM. These tools bring you aviation's best
practices in procedures design, guidelines,
checklists, and processes. These simple,
cost-effective, and high-impact tools will
ensure your staff thinks and acts
systemically, and will create an environment
where safety is the top priority.
For an overview of the tools that make it
hard to make a mistake and easy to do the
right thing,
click here.
Can I get
continuing education (CE) credit by
attending your program?
Up to eight (8) CE
credits can be awarded to nurses (RN and NP)
and physicians (MD and DO).
-
For nurses,
Crew Training International is an
approved provider of continuing nursing
education by the Tennessee Nurses
Association, an accredited approver by
the American Nurses Credentialing
Center's Commission on Accreditation.
-
For physicians,
this activity has been planned and
implemented in accordance with the
Essential Areas and policies of the
Accreditation Council for Continuing
Medical Education (ACCME) through the
joint sponsorship of The University of
Tennessee Health Science Center College
of Medicine and LifeWings Partners LLC.
The University of Tennessee Health
Science Center College of Medicine is
accredited by the ACCME to provide
continuing education for physicians. The
University of Tennessee Health Science
Center College of Medicine designates
this continuing medical education
activity for a maximum of eight category
1 credits toward the Physician's
Recognition Award.
Each physician should
claim only those credits he/she actually
spent in the educational activity.
How do you
measure success with LifeWings?
Success is achieved
when the client reaps the harvest of
improved workplace performance because of
the LifeWings program. Better workplace
performance is seen by reduced errors, saved
lives, and improved quality of care. See our
Success Stories
for documented evidence of
measurable results.
We use a comprehensive
program assessment and evaluation process to
show the client that LifeWings was effective
and to determine the return on investment (ROI).
See a sample
measurement plan.
One of my staff
members attended one of your Risk Management
seminars. Can you do the same seminar
at my organization?
Absolutely! Your staff
can take advantage of the same high-impact,
behavior changing seminar that you staff
member attended. These seminars are dynamic,
fast-paced, and relentlessly full of
practical skills to improve teamwork and
reduce errors. To get an immediate quote and
find out more information,
Contact Us.
I know that my
organization wants to do this sort of
program. If I don't choose LifeWings,
what should I look for in a training
partner?
First and foremost, you
should choose a training provider that has
years of real, practical experience in
aviation and aviation safety practices.
Someone who has actually used the aviation
Hardwired Safety ToolsSM cited by the IOM and IHI.
Someone that knows what really works and
what doesn't. Don't waste your valuable
training time and dollars on unproven
theory, “train and leave” seminars or
instructors who haven't "been there, done
that."
Can I attend one
of your training sessions to see what it is
like?
Absolutely. We welcome
visitors to our training. If you have chosen
to train your staff to reduce errors and
improve patient safety, you will make a
significant investment in time and money.
We are absolutely, positively certain, that
once you see LifeWings, you'll want to make
that investment for your organization!
Call LifeWings to obtain our schedule of
seminars and hear the time and location of
future training and make arrangements for
your attendance.
I'm convinced.
I want to bring LifeWings to my staff as
soon as possible. How do I do that?
Call us at
1-800-290-9314 or fill out our
Contact Form.
But don't wait. The demand for LifeWings is
climbing like a TopGun jet! Get your
organization on the schedule now.
Ask for
Steve Harden
or
Michael Osborn.
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