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Do you want real change for your organization? Hardwire behavior change
into your organization’s systems and
processes. Here’s how…
To ensure the
error-catching skills seminars produce
permanent behavior change and enduring
results, LifeWings provides Hardwired
Safety ToolsSM (HST) workshops to produce
procedures, protocols, checklists, and
processes for your staff. These tools
support and require the use of the teamwork
skills learned in the seminars. By utilizing these
tools, healthcare organizations “hardwire”
into their system the ability to recognize,
respond, and recover from error. These workshops form a
partnership between your staff and our
safety and process experts to create the
tools that precisely fit your needs.
When the safety
management training is complete your
organization will have the following quality
improvement tools
at their disposal:
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A completed HST package
(e.g. procedure, protocol, or checklist. For an example, see below.)
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Training/educational
documents for the use of the HST package.
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A measurement/testing
plan to ensure HST package effectiveness and
document improvement results.
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Revised Policy &
Procedure verbiage governing the use of the
HST package.
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Revised Annual
Performance Reviews that include the use of
the completed Tool in your assessment
systems
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A presentation to
Department Heads to introduce the HST
package, the training, measurement, and
implementation plans.
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 Read What Clients Say About the Value of
Hardwired Safety ToolsSM
"Hardwired Safety ToolsSM workshops are vital to create the foundation for a strong CRM program
that gets results. The Tools workshops forced us to take the time,
gather the right people, and tackle our issues. The LifeWings
facilitator had the mental picture of what needed to happen, guided us
to be compliant with CRM principles, and gave us the discipline to
follow through. Otherwise, you receive the Communication and Teamwork
Skills training, know it was good, but walk away without applications
specific to your care settings. Creating and implementing tools move the
process of adopting the communication and teamwork techniques speedily
along. An added plus is that buy-in occurs as staff help create their
own tools.
Another group in our hospital tried to develop their own tools. Their
tools were unintentionally unsafe, and had to go through substantial
revisions which caused hurt feelings and ruffled feathers. It’s better
to do the Hardwired Safety ToolsSM Workshops and get it right the first
time."
Laurie G. McKeown, MD
Patient Safety Officer
Salem Hospital
"We are doing very well
here on the LifeWings project. During our Hardwired Safety ToolsSM
workshop we created eight tools (Infant Warmer Checklist, Labor SBAR,
Pre Shift Huddle Briefing Guide, Post Shift Debrief Guide, Circumcision
Preparation Checklist, Time Out Tool, etc.) During recent evaluations, I
asked the staff what they thought about the tools. Overall, they are
using them and I have had plenty of positive feedback on them. I really
am surprised at how well this initiative is going so far, and also am
surprised at how some of the nurses who I thought would not embrace the
concept have accepted it wholeheartedly."
Lori Harms, RNC
Family BirthPlace
Provena Saint Joseph Hospital
"This workshop helped us by
building Hardwired Safety ToolsSM
designed for UCI needs, by UCI people
with the help of the LifeWings facilitator. We developed a debriefing
system that has allowed us to identify, track, and resolve issues facing
our surgical teams.
The Time Out also developed during the workshop has resulted in
consistent, effective and thorough Time Out briefs that are concise,
short and fully comply with all Joint Commission requirements. Additional tools address patient handoffs, positional relief and morning
report and we have the knowledge to develop additional tools as needed
in the future. I strongly recommend bringing this process to your
hospital."
Eugene Spiritus, M.D. - CMO
University of California Irvine
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