Reduce Medical Errors with Targeted Error-catching Teamwork Skills Training

Have you ever conducted team building training in your organization and at the end of the session the participants got up, walked out and said, “That was a complete waste of my time. I learned nothing new. I could have been seeing patients…instead I had to sit through this.”

That never happens with our skills based seminars. Here’s why….

We target our skills based seminars to your exact needs through a series of Risk Assessment site visits at your organization.
We provide a dynamic, information-packed, fast-moving, case study-based seminar that equips your organization with proven skills they can use the minute they complete the training.

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Get Targeted Skills Training: Ensure Your Staff Learns The Skills They Really Need

LifeWings Partners conduct a series of on-site risk assessments at your organization to prepare for customized skills training, target the specific error-catching skills to be learned by your staff, and customize the learning materials to your specific organizational needs.

Each department with which we work will receive an extensive visit from an expert LifeWings patient safety assessor. Assessors will examine both processes and patient flow (where appropriate) and the current level of staff teamwork.

Processes and patient flow: Our expert observers will assess the “system” within which your staff provides care. Often, the system, due to poor design, or decay of the original design, will produce conditions necessary for medical errors. We identify those conditions and bring them to your attention.

Additionally, our observers will assess the current level of teamwork among the staff using an over-the-shoulder assessment tool with specific, observable behavioral markers. These markers cover skill sets for communication, coordination, awareness, and decision-making.

The result of these visits? Your organization receives:

Identified patient safety risks;
Recommended process improvements;
Pre-training teamwork and communication performance assessment data;
Summary of critical incident information collected from Critical Incident Reports.

Where appropriate, the information and data collected in the on-site assessments will be incorporated into the follow-on Teamwork Skills Workshops to ensure the training targets specific and needed risk-reducing behaviors.

Reduce Error With Great Teamwork

Your organization will achieve positive, pro-active, error-reducing behavior from your staff with our interactive, dynamic error-catching team skills course.

The seminar is relentlessly packed with proven, practical, easy, do-it-now skills and tools to improve patient safety and quality of care.

Introduction to Aviation-based Safety Programs. At the conclusion of this module participants will be able to:

State the effect of team training on aviation accident and incident rates.
Understand the similarities between healthcare and aviation.
Discuss recent results from healthcare institutions pursuing aviation-based safety patient safety programs.

Alertness Management and Fatigue Countermeasures. At the conclusion of this module participants will be able to:

State the two causes of fatigue for healthcare providers.
List the types of physical and mental errors produced by fatigue.
Discuss the effect of sleep physiology on alertness.
Discuss the effect of disrupted circadian rhythms on performance.
List effective countermeasures to fatigue and apply them to their personal lives.
Discuss the proper nutrition to maintain alertness and prevent error.

Team Building Training. At the conclusion of this module participants will be able to:

Describe the benefit of teamwork to their healthcare team.
Describe the process of balancing the leader’s authority with the team’s participation.
List 6 specific actions to take to create an effective team at the beginning of the case, procedure or shift.
Be able to assess the effectiveness of video examples of teamwork.

Recognizing the Warning Signs (Red Flags) of Impending Adverse Situations. At the conclusion of this module participants will be able to:

State the history and effect of Red Flag training in aviation.
Define and recognize 9 Red Flags unique to healthcare.
Identify Red Flags in a healthcare case study.
Provide the correct verbal response to the presence of a Red Flag.

Cross-Check and Communication. At the conclusion of this module, participants will be able to:

State the one communication technique with a proven record of decreasing communication based errors.
Define the process of “cross-checking” performance.
State the 3-step communication process for more effective team performance.
Provide an effective assertive statement to change the outcome and avoid the patient safety error in a healthcare case study.

Effective Team Decision Making. At the conclusion of this module participants will be able to:

State the four types of decision strategies used by teams.
Utilize an effective team decision making protocol and apply it to a healthcare problem.
List four questions to ask of the team to ensure a shared mental model.
State the most common types of decision making errors and the strategies to avoid them.

Debriefing (Performance Feedback.) At the conclusion of this module participants will be able to:

State the most effective technique to transfer information to long-term memory
State three questions to ask ensure an effective, non-threatening feedback session.
State and apply the specific question to ask to ensure better performance for next time.

LifeWings Patient Safety Training In Action

We had a baby several seeks ago that a nurse was taking care of. The nurse knew the baby really well because she had taken care of him so much. She felt the baby wasn't acting normal and told the physician on duty. The physician was busy with many things that morning; she listened to the nurse but didn't order any labs or anything. The nurse, knowing the baby needed attention, persisted and used the red flag strategy taught in LifeWings training. The physician, hearing the concerns of the nurse, ordered the lab work which showed possible sepsis. Although the baby did get very sick, I believe we caught the infection as early as we possibly could have and he didn't have any long-term ill effects from the infection. The nurse felt empowered by the seminar and used what she learned to get the attention of the team to benefit her patient.

Nellie League, RN

Commonwealth Neonatology

Richmond, VA

>Learn About Hardwired Safety Tools^SM

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