TeamSTEPPS Physician and Administrator Leadership Skills and Implementation Workshop
Make sure your TeamSTEPPS leadership team has the tools and change management skills necessary to successfully lead the project and create a permanent organizational change. This is the workshop that health care leaders rave about. The TeamSTEPPS Implementation Workshop grew out of our recognition that hospital organizations experience the same struggles that high reliability organizations (e.g. aviation, nuclear power, European railroads, etc.) experienced when they began to implement TeamSTEPPS-type programs into their systems.
This workshop provides your leadership team with an intensive and concentrated two-day session that distills the critical lessons learned from over 25 years of aviation and 10 years of health care safety systems implementation experience into an easy-to-follow blueprint for success. Participants get a 100-page participant guide with templates, scheduling calendar, to-do lists, examples, and worksheets.
- Lay the groundwork for creating a leadership team that will engage in constructive conflict, make decisions, and carry decisions out effectively;
- Identify areas of greatest resistance to the change, learn how to proactively deal with the resistance, and determine exactly who is accountable for taking those actions;
- Create the schedule for implementation;
- Create the necessary documents to inform stakeholders about this initiative, state the policies of implementation, and measure the impact of these efforts;
- Complete training to be able to run meetings more effectively and make more timely decisions;
- Identify the stakeholders and influential physicians and staff who need to be briefed on the project, and assign members of your leadership team to accomplish that;
- Create a TeamSTEPPS Project Steering Committee to provide leadership and supervision throughout the implementation process;
- Create a structured Agenda for your Steering Committee members to follow to ensure they stay on track and make constant movement toward success;
- Schedule the major milestones/deliverables in the Project – ensuring minimal impact to the organization and maximum utilization of your people resources;
- Create a Philosophy of Care statement that will guide the needed changes to the P&P Manual;
- Establish cohesive policies on how to deal with the inevitable “resistance to change” behaviors and conflict all organizations experience in a change initiative of this magnitude;
- Practice and develop the ability of all of your leadership team to describe to your physicians and staff the purpose and benefits of the LifeWings initiative;
- Practice handling the tough questions and conflict your leadership team will experience from change resistors; and
- Develop a five-month publicity campaign to “get the word out” about the project and to internally publicize your successes.
Avoid costly missteps and wasted effort because this workshop will teach you what works and what doesn’t work.
Doctors and Health Care Leaders Rave About This Workshop
“This workshop was useful because it made the project real, made me comfortable/enthusiastic about my role, and focused on the simple, practical and achievable. If patient safety is your priority, it is critical to attend this workshop.”
Ron Burnham Chairman of the Board of Directors Holy Cross Hospital
“Everything about the workshop was excellent. I have been in quality for 15 years and seen many variations of how to improve healthcare performance. This is the most comprehensive, common sense approach I have ever seen, which allows the ‘elephant’ in the middle of the room to be exposed and dealt with. Because of this program, I learned how to sell a project better, how to be more specific and explicit about what the focus on team outcomes should be. Now the leadership has bought in and is excited about the process. This is definitely worth your while—a must have.”
Jane Jones Regional Director, Quality Systems Community Health Partners
“Hospital leadership must come to the workshop. They will get opportunities for group interaction and plan development. There are great group facilitation activities – this is an active process. Leaders will learn a lot, and much of what you learn is readily applicable to many other projects and situations.”
Joan Richardson, MD Medical Director, Inpatient Services UTMB
“What is very important in this program is that it will empower healthcare workers to do and say what is the right thing for the patient. This is one program that all other hospitals should look at first. It was very well done—organized, and easy to understand. Thank you so much!”
Olga Faroh, OB Manager Community Health Partners
“The Leadership course was beneficial because it organized our approach, orchestrating a plan of action, and helped to develop effective tools. During the workshop I learned excellent communication formulas! This program is essential to be in the business of providing healthcare…it needs to be mandatory.”
Mary Owen Director, Outcomes Case Management University of California Health System – Irvine
“This was an excellent investment—very practical and applicable to every day life in healthcare.”
Tracy Sharpnack Chief Nursing Officer Community Health Partners
“The communication techniques and practice, action plan, and tools were beneficial. I now have the information, tools, knowledge and skill to ‘hardwire’ our cultural change. This workshop is more than a conceptual framework. It’s very practical and shows you how to achieve the ‘hard stuff’ of getting the program implemented.”
Shelly Schwedhelm, RN Director, Preoperative and Emergency Serv. Nebraska Medical Center