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“Soaring Over the Safety and Quality Chasm:
Using Aviation’s Best Practices to Improve Patient Safety and Quality of
Healthcare”
Abstract:
Creating a culture of patient safety and quality requires more
error-tolerant systems. Such systems equip humans to use teamwork and
communication skills to detect the small slips and trips before errors
become significant and cause serious accident. These kinds of systems
are commonly used in high-reliability organizations like commercial
aviation.
Learning Objectives:
At the conclusion of our session attendees will be able to:
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State the two key system components necessary to create a culture of
safety;
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Describe the impact of team training on error rates in aviation;
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Explain the application practices and skills to healthcare;
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Understand how this application can improve patient safety and quality
of care;
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Recognize the similarities between healthcare and aviation;
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Describe the methodology used to adopt aviation’s best practices to
healthcare;
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Discuss the safety, service, and outcome results achieved in those
healthcare institutions using an aviation-based system; and
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Learn the process for an organization to begin an aviation-based
safety program.
Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager,
Physician, Quality or Performance Improvement, Risk manager, Nurse,
Staff, Practice Group Manager, and Clinic Manager (the presentation
would apply to all)
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the
laptop to the video projector
For more information about Steve Harden, see his:
Professional Biography
Previous Speaking
Engagements
Audience Testimonials
Sample Presentations
Reserve Steve Harden For Your
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