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“The Science of Culture Change: Lessons
Learned from High Reliability Organizations (HRO) in Creating and
Sustaining a Culture of Safety.”
Abstract:
The presentation will begin with a compelling story of how one
hospital team implemented best practices of HROs and changed a patient
and her family’s lives forever. The session will focus on an
introduction to the concept of patient safety programs based on the key
cultural characteristics of HROs. Our presenter will examine a case
study on a healthcare client who implemented a cultural change by
following the formula for successful implementation based on change
leadership, teamwork training, and hardwired safety tools.
Learning Objectives:
At the conclusion of the session attendees will be able to:
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State the three key system components necessary to create a culture of
safety;
Describe the impact of culture change on error rates;
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Understand how this application can improve patient safety and quality
of care;
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Describe the 12 step formula and methodology for leading and
implementing successful change initiatives;
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Discuss the measurable outcomes achieved in those healthcare
institutions implementing best practices from HROs; and
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Learn three steps they can accomplish immediately in their current
quest to change culture.
Target Audience:
Executive Management, Hospital Senior Management, Service Line
Manager, Physician, Quality or Performance Improvement, Risk manager,
Nurse, Staff, Practice Group Manager, and Clinic Manager (the
presentation would apply to all)
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the
laptop to the video projector
For more information about Steve Harden, see his:
Professional Biography
Recent Speaking
Engagements
Audience Testimonials
Sample Presentations
Reserve Steve Harden For Your
Event
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