Sample Presentations For

Steve Harden, Health Care Speaker

>> Watch a video of one of Steve's presentations.

 

Steve's presentations are lauded for their relevance, passion, and thoroughness. To make your event truly powerful, Steve is able to customize his work to your group's unique perspective and challenges and he is  accomplished in speaking to the following topics:

  • Leadership Development
  • Team Building
  • Effective Communication Skills
  • Conflict Management
  • Decision Making
  • Giving Effective Performance Feedback
  • Change Leadership Skills

View these sample presentations below:

“Soaring Over the Safety and Quality Chasm: Using Aviation’s Best Practices to Improve Patient Safety and Quality of Healthcare”

“Houston, We Have a Problem: Critical Leadership Skills for Achieving Top Performance in Safety and Quality”

“The Science of Culture Change: Lessons Learned from High Reliability Organizations (HRO) in Creating and Sustaining a Culture of Safety.”

 

 

“Soaring Over the Safety and Quality Chasm: Using Aviation’s Best Practices to Improve Patient Safety and Quality of Healthcare”

Abstract:
Creating a culture of patient safety and quality requires more error-tolerant systems. Such systems equip humans to use teamwork and communication skills to detect the small slips and trips before errors become significant and cause serious accidents. These kinds of systems are commonly used in high-reliability organizations like commercial aviation.

Learning Objectives:
At the conclusion of our session attendees will be able to:

  • State the two key system components necessary to create a culture of safety;
  • Describe the impact of team training on error rates in aviation;
  • Explain the application practices and skills to healthcare;
  • Understand how this application can improve patient safety and quality of care;
  • Recognize the similarities between healthcare and aviation;
  • Describe the methodology used to adopt aviation’s best practices to healthcare;
  • Discuss the safety, service, and outcome results achieved in those healthcare institutions using an aviation-based system; and
  • Learn the process for an organization to begin an aviation-based safety program.

Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all).

Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector

 

“Houston, We Have a Problem: Critical Leadership Skills for Achieving Top Performance in Safety and Quality”

Abstract:
In order to create lasting cultural change in the organization, the executive team and managers must be equipped with specific tools and skills to internally lead the project. Many of these skill-sets have been adopted from the aviation industry based on its success in reducing critical errors.

Learning Objectives:
At the conclusion of our session attendees will be able to:

  • Describe how aviation dealt with the human error by the use of Crew Resource Management and its applicability to healthcare;
  • Identify actions leaders must take to improve teamwork and communication to improve safety and quality; and
  • Understand the role of administrators and physician executives in building effective teams and creating and sustaining the culture of safety.

Primary Presenter:
Steve Harden

Additional Presenter:
Rhea Seddon

 

Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)

 

Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector


“The Science of Culture Change: Lessons Learned from High Reliability Organizations (HRO) in Creating and Sustaining a Culture of Safety.”

Abstract:
The presentation will begin with a compelling story of how one hospital team implemented best practices of HROs and changed a patient and her family’s lives forever. The session will focus on an introduction to the concept of patient safety programs based on the key cultural characteristics of HROs. Our presenter will examine a case study on a healthcare client who implemented a cultural change by following the formula for successful implementation based on change leadership, teamwork training, and hardwired safety tools.

Learning Objectives:
At the conclusion of the session attendees will be able to:

  • State the three key system components necessary to create a culture of safety;
  • Describe the impact of culture change on error rates;
  • Understand how this application can improve patient safety and quality of care;
  • Describe the 12 step formula and methodology for leading and implementing successful change initiatives;
  • Discuss the measurable outcomes achieved in those healthcare institutions implementing best practices from HROs; and
  • Learn three steps they can accomplish immediately in their current quest to change culture.

Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)

Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector

 

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