Testimonials For

Steve Harden, Health Care Speaker

>> Watch a video of one of Steve's presentations.

>See evaluations from March 2011 presentation: It’s More than Just Culture--What Every Leader Can Learn About High Performance Organizations from Captain Sully and the Miracle on the Hudson

 

From Leadership Development Program, "Creating Miracles Every Day", December 2012, New Brunswick, NJ

 

"Excellent-Excellent speaker and useful in life and all working departments."

"Incredible program. A breath of fresh air! Fantastic presentation."

"Best presentation/training session I have atttended so far."

"More than I expected. Speaker was very good and kept my attention all the time. Interesting examples and practice to dao."

"Tremendously enjoyed speaker and how he related everything we learned to everyday life."

"It was excellent and the best leadership program I've ever attended."

Read the complete session evaluation from 140 participants.

 

"Your session at the THA annual meeting was fabulously entertaining and motivating. Your presentation style allows your audience to feel the urgency of the message without overburdening the emotions. Our CNO is now on board with team building."

Lee Ralston, Metro Nashville Hospital Authority

 

"Steve did a great job on his talk at OR Excellence (Oct. 2011)! It was definitely the best of the presentations - very informative and captivating. I've become a big Steve Harden fan after that performance!"

Mike McNevin, MD
Medical Director
Kaiser Ambulatory Surgery Center
Denver, CO

 

"Steve's presentation at our annual leadership (Oct. 2011) conference was both dynamic and inspirational, and even more, very practical in its application of checklists to ensure the safety of our patients. In addition to a great presentation, Steve also provided helpful and useful written resources for our membership to follow up on the valuable information he provided at the conference."

Michele Nichols, MA, RN
Valley Health System University
Nevada Operating Nurses Leadership Executive Board

 

"Steve presented at Grand Rounds and it was a fantastic lecture. I came away from it motivated and wishing we could immediately implement some of the methodologies he presented."

Marcus J. Zebrower MD
Drexel College of Medicine

Hahnemann University Hospital

 

"Steve Harden's presentation to our annual Quality Conference (April 2011) was just amazing. The audience was totally engaged. When it was over, one of the participants told me, 'I do not know how you got him or what you paid for him, but he was worth twice the amount.' As the organizer of the conference I thought that kind of feedback was great to receive."

Elizabeth G. Cobb, MPH
Vice President/Health Policy
Kentucky Hospital Association

 

"Thanks for your excellent lecture at the ASCRS. You’re a great speaker and communicator and you really taught us a lot."

Professor Dan Z Reinstein, MD MA(Cantab) FRCSC DABO FRCOphth
London Vision Clinic
ASOS Annual Conference San Diego, CA, March 27, 2011

 

"I was very impressed with your speech and I wish all health care workers including physicians could hear you. Thank you very much."

Debbie Sims, RN, Infection Control Coordinator
Lourdes
Kentucky Hospital Association Louisville, KY, March 30, 2011

 

“Thanks so much for your great presentation at our leadership retreat. The Board (both physicians and non-physicians) couldn't stop speaking about how great they thought the day was. You come across as sincerely having a respect for, and understanding of, physicians, what they do, and how they think - which is what works so well to effectively engage them.You have a great way of bridging the connection and the analogy between aviation and healthcare. While I have heard many others speak about this, and enjoyed reading "Why Hospitals Should Fly," I have not seen this done with the clarity that you provided.”

Marla Koroly, MD, FACP
Northern Westchester Hospital, Senior VP for Medical Affairs & CMO
Mt Kisco NY, Board of Trustees and Medical Board Leadership Retreat November 13, 2010

 

“I have received the most positive feedback about your presentation! Staff, physicians, anesthesia, and leaders alike are all still talking about it. Everyone has raved about the multidisciplinary aspect, the motivational aspect, the humor, and are comforted by the confirmation that we in healthcare can make transformational change just like has occurred in other high reliability organizations. I knew when I attended your presentation at OR Manager, that you were just the person to be our champion to support our progress to the next level of enhanced teamwork and communication. Oh, how I love to be right! Thank you!”
Brenda Munns, RN CNOR
Director of Surgical Services, Flagstaff Medical Center

From their meeting in October 2010

 

From the HealthTech Management Services Leadership conference, September 2010 in Nashville, TN:
Steve was ranked a 4.9 out of 5.0 points in all three categories measured: knowledge, presentation, and information provided. Following are some of the audience comments:

 

"Great information. Great presentation with useful safety & quality ideas."

"Great speaker, very important for healthcare. A great pleasure!"

"Wonderful."
"Excellent! CRM very applicable. Outstanding presentation."

 

From the American College of Surgeons Surgical Caucus of the AMA, June 2010:
"I just wanted to express my thanks for the truly excellent and thought-provoking presentation you made at the Surgical Caucus. Every surgeon who has commented has praised you for a really good session. As you will see on the summary, this is the highest rated session we've ever sponsored."
Jon H. Sutton, MBA, Manager, State Affairs
Division of Advocacy & Health Policy
American College of Surgeons

 

From the Center for Improvement in Healthcare Quality Conference, 2010.

"Captain Stephen W Harden's presentation Creating a Culture of Continuous Quality Improvement and Patient Safety was informative, engaging and highly relevant to my work in patient quality and safety. It is helpful to see the perspective from another industry and how the airline's pathway to success could be applied in a hospital setting. I am already applying the information and lessons learned from this seminar in my own quest to make an lasting imprint on patient safety. Well done!"
Julie Goldsmith BS, HACP
Quality & Accreditation Specialist
Parkview Noble Hospital

From the East Memphis Surgery Center Seminar, March 2010:
“I thought it was a very good training conference with an excellent speaker. I learned that effective communication is the key to getting the job done right.”

“Great conference. Steve Harden is a very good motivational speaker. He gave us encouragement to speak up when you become aware of a concern.”

“Steve Harden was a wonderful speaker He held my interest the entire four hours and the similarities between safety training for surgery centers and airlines were amazing.”

“The analogy was interesting and parallel. The speaker was excellent and superior. It was a very good experience and I look forward to another seminar of this high quality. Very conducive to learning.”

“Steve Harden was inspirational – the information and application of aviation safety to the surgery center is valid and would be effective if applied. Appreciated his validation of positive communication and importance of ‘speaking up’. “

 

 

From the Baptist Desoto Surgery Center Seminar, March 2010:
“Seeing the impact these techniques have made in the aviation industry is amazing. Steve Harden is a great speaker. We will definitely incorporate this into our culture.” Angela Ferrell

“I can’t believe how applicable this was to our industry too.” Anna Adams

“I understood the connection. It was very informative.” Bryant Oliver

“Great speaker, it enhanced my skills at work as well as in everyday life.” Amanda Martin

“Very informative, great speaker!” Sandy Sutton

“Two thumbs up. The speaker kept me on my toes!! Very informative.” Andréa Harris

“Great speaker- wish everyone in the center could have attended.” Chris Pryor

“The leadership seminar was great. Captain Harden held our interest the entire time. The aviation/nursing correlation was very innovative and creative. Communication is the key to insuring consistency in patient care.”

 

"Steve is a great speaker and keeps his audience engaged. Now the whole team is on the same page."

 

 

“Thank you for your excellent presentation on safer healthcare practices at AST’s annual conference held in Las Vegas. I was so moved, not only emotionally, but also moved in my conscience to do something more than just sit and listen. Your presentation motivated me to share these strategies with all of my colleagues in the OR. I can only hope and aspire to speak as brilliantly as you. Thank you for not only challenging me to act, but for equipping me with the tools to make a meaningful contribution to patient safety.”

Rebecca Music, 2009 AST Annual Conference attendee

 

“What an incredible presentation. Five stars for the presentation. We could not have had the conference end any better. The number of attendees with positive feedback was overwhelming."

Kevin B. Frey, CST, MA, Director of Education, AST

Read Mr. Frey's complete evaluation.

 

"Thank you for your presentation. It was awesome!!! Absolutely loved it!!!"
Jessie A. Hernandez, OTC, CST
WBAMC/Perioperative Services

 

". . . . an exceptional job. What did it for me was how (you) made the presentation personal by adding interactive elements to encourage audience participation. That was unexpected and a great surprise."

Paula L. Mottshaw, BS, Quality Partners of Rhode Island

 

“The pleasure was all ours! Again, you were great . . .and still being talked about!”
Marcia Collyer RN, MA, Sarasota Memorial Health Care System

“Once again, I want to thank you for an outstanding presentation on the LifeWings® program last week. I’ve had nothing but positive comments from numerous participants!”
Kip Smith, MHREF Director, Montana Health Care Providers

“Overall, your presentation was the most valuable aspect of the program!
I can’t thank you enough for speaking at our Program. You really got us off to a great start!”
Pauline Jakubien, CHARM

“All of the attendees were very motivated by your presentation. One of the best sessions they say we’ve had in the 4 years we’ve been having these retreats.”
Katherine A. DeSalvo, CPHQ, CPMSM, Salinas Valley Memorial Healthcare System

“Every evaluation for you was a 5 (highest score) all the way across the board. I heard tons of comments on what a wonderful speaker you were and what a great job you did. Thanks so much for speaking and helping to keep things grounded.”
Daphne Hardison, RN, BSN, Vanderbilt Children’s Hospital

“Thank you for participating in this week’s LDI session. Both you and Dr. Seddon made quite an impact on our student body. The presentation generated a very positive discussion among our participants!”
Patrick Ratchford, Assistant Vice President, Service Excellence
Carolinas HealthCare System

“Thank you for your excellent presentation at Provena Health’s Leadership Development Institute. Leaders believe this was our best LDI yet. Your insight and experience have proven to be a great asset to leaders’ learning!”
Jill Sheehan, System Director, Organizational Development
Provena Health

“I would like to thank you again for your excellent presentation. The story of your personal path to this field of work was so inspiring and, it seems to me, especially relevant to the medical profession. . . you bring this collective vulnerability to light with such compassion, and make yourself vulnerable in the process, I’m not surprised that heart surgeons would give you a standing ovation! There is an evident camaraderie between those of you who know the unique pressures of having the lives of others entrusted to your care – whether through the pledge to patient or passenger safety.”
Caryl Sherman-Gonzalez, Georgetown, TX

“Your reviews were glowing: our attendees called you a “very engaging speaker,” a “completely believable” presenter, and “one of the most credible speakers I’ve heard.” You were complimented for making an “excellent transfer of information from another industry to the health care field [with] very concrete examples,” for implementing “great group participation,” and for providing a “nice balance of ideas and how-two. . . .excellent tie-in to prior speaker.” Overall, we were told on more than one occasion that this was one of the best sessions that the audience has seen. Should you like, our Education Department will be glad to provide a sterling reference for you anytime in the future.”
Bob Gibbons, Interim President & CEO, Massachusetts Hospital Association

 

“The work plan for this Institute was excellent. The participant guide, chapter by chapter, was excellent. Leading us as a group to develop our own implementation plan was excellent as well. Steve is a terrific teacher and an expert facilitator.
This LDI is an absolutely essential part of the program, and any other hospitals considering a CRM project need to be sure to include their key leaders and decision-makers. I almost decided not to come to this, and that would have been a bad decision. Our success will be a sure thing as a result of having attended this Institute. Thank you for caring about patients and being committed to our success.”
Karen Sexton, VP and CEO, UTMB Hospital and Clinics

 

"Congratulations on a job well done!"
Susan Murray, MS, Program Manager/Education Accreditation Specialist
Department of Education, Joint Commission Resources

 

The following are comments from Steve's recent presentation at The Joint Commission's 22nd Annual Conference on Quality and Safety:

  • Harden excellent and powerful!
  • Very useful information that can be applied
  • Stephen Harden is one of the best speakers I have heard in 20 years in healthcare
  • Really enjoyed the interactive session with Mr. Harden
  • Great information to take back
  • Engaging and interesting
  • Great graphics in PowerPoint
  • Great energy and visuals  
  • Kept my attention throughout - great job
  • Great presentation
 

The following are comments from Steve's presentation at the Perioperative Care Symposium:

  • Great insight to building safety into the workplace.
  • Excellent presentation--I will be able to use this information when educating new staff.
  • Excellent presentation--loved the audience participation.
  • Wow! I have a lot to take back and share at home!
  • Very engaging. Liked the group instruction exercises.
  • Excellent!
  • Outstanding presenter and excellent info.
  • Wonderful speaker--presented information in an easy to understand manner and did a wonderful job tying it together with actual cases.
  • Great analogies in training staff--very helpful and will use.
  • Very effective speaker and also very inspiring.
  • Very helpful and effective.
  • Awesome speaker.

For more information about Steve Harden, see his:

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