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LifeWings® Healthcare Speakers
Audience Testimonials for
Steve Harden
See
Steve's evaluations from his
Surgical Error Prevention Workshop
Dec. 2009 in Kuala Lumpur
From the American
College of Surgeons Surgical Caucus of the AMA, June 2010:
"I
just wanted to express my thanks for the truly excellent and thought-provoking
presentation you made at the Surgical Caucus. Every surgeon who has commented
has praised you for a really good session. As you will see
on the summary, this is the highest rated
session we've ever sponsored."
Jon H. Sutton, MBA, Manager, State Affairs
Division of Advocacy & Health Policy
American College of Surgeons
From the Center for
Improvement in Healthcare Quality Conference, 2010.
"Captain Stephen W Harden's presentation Creating a Culture of Continuous
Quality Improvement and Patient Safety was informative, engaging and highly
relevant to my work in patient quality and safety. It is helpful to see the
perspective from another industry and how the airline's pathway to success could
be applied in a hospital setting. I am already applying the information and
lessons learned from this seminar in my own quest to make an lasting imprint on
patient safety. Well done!"
Julie Goldsmith BS, HACP
Quality & Accreditation Specialist
Parkview Noble Hospital
From the East Memphis
Surgery Center Seminar, March 2010:
“I thought it was a very good training conference with an excellent speaker.
I learned that effective communication is the key to getting the job done
right.”
“Great conference. Steve Harden is a very good motivational speaker. He gave us
encouragement to speak up when you become aware of a concern.”
“Steve Harden was a wonderful speaker He held my interest the entire four hours
and the similarities between safety training for surgery centers and airlines
were amazing.”
“The analogy was interesting and parallel. The speaker was excellent and
superior. It was a very good experience and I look forward to another seminar of
this high quality. Very conducive to learning.”
“Steve Harden was inspirational – the information and application of aviation
safety to the surgery center is valid and would be effective if applied.
Appreciated his validation of positive communication and importance of ‘speaking
up’. “
From the Baptist
Desoto Surgery Center Seminar, March 2010:
“Seeing the impact these techniques have made in the aviation industry is
amazing. Steve Harden is a great speaker. We will definitely incorporate this
into our culture.” Angela Ferrell
“I can’t believe how applicable this was to our industry too.” Anna Adams
“I understood the connection. It was very informative.” Bryant Oliver
“Great speaker, it enhanced my skills at work as well as in everyday life.”
Amanda Martin
“Very informative, great speaker!” Sandy Sutton
“Two thumbs up. The speaker kept me on my toes!! Very informative.”
Andréa Harris
“Great speaker- wish everyone in the center could have attended.” Chris
Pryor
“The leadership seminar
was great. Captain Harden held our interest the entire time. The
aviation/nursing correlation was very innovative and creative. Communication is
the key to insuring consistency in patient care.”
"Steve is a great speaker
and keeps his audience engaged. Now the whole team is on the same page."
“Thank you for your excellent presentation on safer healthcare practices at AST’s annual conference held in Las Vegas. I was so moved, not only emotionally, but also moved in my conscience to do something more than just sit and listen. Your presentation motivated me to share these strategies with all of my colleagues in the OR. I can only hope and aspire to speak as brilliantly as you. Thank you for not only challenging me to act, but for equipping me with the tools to make a meaningful contribution to patient safety.”
Rebecca Music, 2009 AST Annual Conference attendee
“What an incredible presentation. Five stars for the presentation. We could not have had the conference end any better. The number of attendees with positive feedback was overwhelming."
Kevin B. Frey, CST, MA, Director of Education, AST
Read Mr. Frey's complete evaluation.
"Thank you for your presentation.
It was awesome!!! Absolutely loved it!!!"
Jessie A. Hernandez, OTC, CST
WBAMC/Perioperative Services
". . . . an exceptional job. What did it for me was how (you) made the presentation personal by adding interactive elements to encourage audience participation. That was unexpected and a great surprise."
Paula L. Mottshaw, BS, Quality Partners of Rhode Island
“The pleasure was all
ours! Again, you were great . . .and still being talked about!”
Marcia Collyer RN, MA, Sarasota Memorial Health Care System
“Once again, I want to thank you for an outstanding presentation on the
LifeWings program last week. I’ve had nothing but positive comments from
numerous participants!”
Kip Smith, MHREF Director, Montana Health Care Providers
“Overall, your presentation was the most valuable aspect of the program!
I can’t thank you enough for speaking at our Program.
You really got us off to a great start!”
Pauline Jakubien, CHARM
“All of the attendees were very motivated by your presentation. One of
the best sessions they say we’ve had in the 4 years we’ve been having
these retreats.”
Katherine A. DeSalvo, CPHQ, CPMSM, Salinas Valley Memorial Healthcare
System
“Every evaluation for you was a 5 (highest score) all the way across the
board. I heard tons of comments on what a wonderful speaker you were and
what a great job you did. Thanks so much for speaking and helping to
keep things grounded.”
Daphne Hardison, RN, BSN, Vanderbilt Children’s Hospital
“Thank you for participating in this week’s LDI session. Both you and
Dr. Seddon made quite an impact on our student body. The presentation
generated a very positive discussion among our participants!”
Patrick Ratchford, Assistant Vice President, Service Excellence
Carolinas HealthCare System
“Thank you for your excellent presentation at Provena Health’s
Leadership Development Institute. Leaders believe this was our best LDI
yet. Your insight and experience have proven to be a great asset to
leaders’ learning!”
Jill Sheehan, System Director, Organizational Development
Provena Health
“I would like to thank you again for your excellent presentation. The
story of your personal path to this field of work was so inspiring and,
it seems to me, especially relevant to the medical profession. . . you
bring this collective vulnerability to light with such compassion, and
make yourself vulnerable in the process, I’m not surprised that heart
surgeons would give you a standing ovation! There is an evident
camaraderie between those of you who know the unique pressures of having
the lives of others entrusted to your care – whether through the pledge
to patient or passenger safety.”
Caryl Sherman-Gonzalez, Georgetown, TX
“Your reviews were glowing: our attendees called you a “very engaging
speaker,” a “completely believable” presenter, and “one of the most
credible speakers I’ve heard.” You were complimented for making an
“excellent transfer of information from another industry to the health
care field [with] very concrete examples,” for implementing “great group
participation,” and for providing a “nice balance of ideas and how-two.
. . .excellent tie-in to prior speaker.” Overall, we were told on more
than one occasion that this was one of the best sessions that the
audience has seen. Should you like, our Education Department will be
glad to provide a sterling reference for you anytime in the future.”
Bob Gibbons, Interim President & CEO, Massachusetts Hospital
Association
“The work plan for this
Institute was excellent. The participant guide, chapter by chapter, was
excellent. Leading us as a group to develop our own implementation plan
was excellent as well. Steve is a terrific teacher and an expert
facilitator.
This LDI is an absolutely essential part of the program, and any other
hospitals considering a CRM project need to be sure to include their key
leaders and decision-makers. I almost decided not to come to this, and
that would have been a bad decision. Our success will be a sure thing as
a result of having attended this Institute. Thank you for caring about
patients and being committed to our success.”
Karen Sexton, VP and CEO, UTMB Hospital and Clinics
"Congratulations on a job well done!"
Susan Murray, MS, Program Manager/Education
Accreditation Specialist
Department of Education, Joint Commission Resources
The following are comments from
Steve's recent presentation at
The Joint
Commission's 22nd Annual Conference on Quality and Safety:
-
Harden
excellent and powerful!
-
Very useful
information that can be applied
-
Stephen
Harden is one of the best speakers I have heard in 20 years in healthcare
-
Really
enjoyed the interactive session with Mr. Harden
-
Great
information to take back
-
Engaging and
interesting
-
Great
graphics in PowerPoint
-
Great energy
and visuals
-
Kept my
attention throughout - great job
-
Great
presentation
The following are
comments from Steve's presentation at the Perioperative Care Symposium:
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Great insight to
building safety into the workplace.
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Excellent presentation--I will be able to use this information when educating
new staff.
-
Excellent presentation--loved the audience participation.
-
Wow! I have a lot
to take back and share at home!
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Very engaging.
Liked the group instruction exercises.
-
Excellent!
-
Outstanding presenter and excellent info.
-
Wonderful speaker--presented information in an easy to understand manner and did
a wonderful job tying it together with actual cases.
-
Great analogies
in training staff--very helpful and will use.
-
Very effective
speaker and also very inspiring.
-
Very helpful and
effective.
-
Awesome speaker.
See the evaluation of Steve's leadership
presentation to a group of 43 healthcare executives.
For more information about
Steve Harden, see his:
Professional Biography
Recent Speaking
Engagements
Sample Presentations
Reserve Steve Harden For Your
Event
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