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“Hardwiring for Successful Handoffs”
Abstract:
Creating
a culture of
patient safety and quality requires more
error-tolerant systems. Such systems equip humans to use
teamwork and communication skills to detect the small slips
and trips before errors become significant and cause serious
accident. These kinds of systems are commonly used in
high-reliability organizations like commercial aviation.
Learning Objectives:
At the
conclusion of our session attendees will be able to:
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Understand the need for robust communication when
transferring patient care between clinicians.
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Identify
the key elements in an effective handoff.
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Recognize
areas of increased risk that prevent an effective
patient handoff.
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Use
Tools that incorporate a standardized approach to
“hand-off” communications during shift changes and other
transitions in health care.
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Discuss leadership actions necessary to "hard-wire"
systematic use of these Tools.
Target Audience:
Executive Management, Hospital Senior Management, Service
Line Manager, Physician, Quality or Performance Improvement,
Risk manager, Nurse, Staff, Practice Group Manager, and
Clinic Manager (the presentation would apply to all)
Audiovisual Requirements:
Video
Projector (LCD) and some way to project the sound from the
laptop to the video projector.
See another
presentation from Steve Montague:
"Soaring Over the Safety and Quality
Chasm: Using Aviation’s Best Practices to Improve Patient
Safety and Quality of Healthcare”
For more information about Steve Montague, see his:
Professional Biography
Previous
Speaking
Engagements
Reserve Steve Montague For Your
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