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“Soaring
Over the Safety and Quality Chasm: Using Aviation’s Best
Practices to Improve
Patient Safety and Quality of
Healthcare”
Abstract:
Creating
a culture of patient safety and quality requires more
error-tolerant systems. Such systems equip humans to use
teamwork and communication skills to detect the small slips
and trips before errors become significant and cause serious
accident. These kinds of systems are commonly used in
high-reliability organizations like commercial aviation.
Learning Objectives:
At the
conclusion of our session attendees will be able to:
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State the two key system components necessary to create
a culture of safety;
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Describe the impact of team training on error rates in
aviation;
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Explain the application practices and skills to
healthcare;
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Understand how this application can improve patient
safety and quality of care;
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Recognize the similarities between healthcare and
aviation;
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Describe the methodology used to adopt aviation’s best
practices to healthcare;
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Discuss the safety, service, and outcome results
achieved in those healthcare institutions using an
aviation-based system; and
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Learn the process for an organization to begin an
aviation-based safety program.
Target Audience:
Executive Management, Hospital Senior Management, Service
Line Manager, Physician, Quality or Performance Improvement,
Risk Manager, Nurse, Staff, Practice Group Manager, and
Clinic Manager (the presentation would apply to all)
Audiovisual Requirements:
Video
Projector (LCD) and some way to project the sound from the
laptop to the video projector.
For more information about Steve Montague, see his:
Professional Biography
Previous
Speaking
Engagements
Reserve Steve Montague For Your
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