"LifeWings sent two of its trainers, ex-Navy fighter pilot Steve Montague and former astronaut Dr. Rhea Seddon, to speak with some of the doctors who run the operating rooms in Mount Carmel hospitals.
Their credentials gave them the credibility to grab the doctors' attention, Burnich said.
"They related very well," he said. "It was almost like our doctors wouldn't let them go. At the end of the meeting, they were all in support of going forward."
Such physician acceptance was critical, Burnich said, because LifeWings' teamwork model is based on staff members, such as nurses and technicians, feeling comfortable in pointing out problems to the doctors in charge of patients' care.
From "Safety trainers for airlines flying in to aid Mt. Carmel" in the Columbus Business First.
Sample Presentations For
Steve Montague, Health Care Speaker
Following are some examples of presentations available from Steve Montague for your healthcare event or meeting. Customized presentations are also available.
“Hardwiring for Successful Handoffs”
“Soaring Over the Safety and Quality Chasm: Using Aviation’s Best Practices to Improve Patient Safety and Quality of Healthcare”
“Six Communication Errors That Put Medication Safety at Risk”
“Hardwiring for Successful Handoffs”
Abstract:
Creating a culture of patient safety and quality requires more error-tolerant systems. Such systems equip humans to use teamwork and communication skills to detect the small slips and trips before errors become significant and cause serious accident. These kinds of systems are commonly used in high-reliability organizations like commercial aviation.
Learning Objectives:
At the conclusion of our session attendees will be able to:
- Understand the need for robust communication when transferring patient care between clinicians.
- Identify the key elements in an effective handoff.
- Recognize areas of increased risk that prevent an effective patient handoff.
- Use Tools that incorporate a standardized approach to “hand-off” communications during shift changes and other transitions in health care.
- Discuss leadership actions necessary to "hard-wire" systematic use of these Tools.
Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector.
“Soaring Over the Safety and Quality Chasm: Using Aviation’s Best Practices to Improve Patient Safety and Quality of Healthcare”
Abstract:
Creating a culture of patient safety and quality requires more error-tolerant systems. Such systems equip humans to use teamwork and communication skills to detect the small slips and trips before errors become significant and cause serious accident. These kinds of systems are commonly used in high-reliability organizations like commercial aviation.
Learning Objectives:
At the conclusion of our session attendees will be able to:
- State the two key system components necessary to create a culture of safety;
- Describe the impact of team training on error rates in aviation;
- Explain the application practices and skills to healthcare;
- Understand how this application can improve patient safety and quality of care;
- Recognize the similarities between healthcare and aviation;
- Describe the methodology used to adopt aviation’s best practices to healthcare;
- Discuss the safety, service, and outcome results achieved in those healthcare institutions using an aviation-based system; and
- Learn the process for an organization to begin an aviation-based safety program.
Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk Manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector.
“Six Communication Errors That Put Medication Safety at Risk”
Abstract:
Communication breakdowns between health care providers are common threads in episodes of avoidable patient harm. Because clinical teamwork often involves hurried interactions between human beings with varying styles of communication, safe, effective care depends on reliable, standardized communication between caregivers. This especially holds true during critical events, shift handoffs, and patient transfers.
Effective communication practices and safety tools help to create a shared mental model among clinicians and are central to providing safe care.
Learning Objectives:
At the conclusion of our session attendees will be able to:
- Describe how aviation dealt with the human error by the use of Crew Resource Management and its applicability to healthcare;
- Recognize the similarities between healthcare and aviation;
- Identify how communication failures are a root cause of unanticipated adverse events;
- Explain the importance of effective communication to encourage team members to speak up when they perceive risk to a patient;
- Review six communication errors and apply effective models used to enhance effective communication;
- Describe the limitations of human performance and the clinical value of reliable systems, effective teamwork and communication to safer patient care;
- Apply a four-point communication model to standardize transfer of information;
- Implement Tools that may apply, such as checklists, sample forms, policies and procedures.
Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager.
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector
