Success Stories

With the Help of LifeWings, Inner-City Clinic Improves Diabetes Care

For an inner-city community clinic in the Midsouth, LifeWings worked with clinic leadership to improve new employee training, teamwork, and standardization with the ultimate goal of improving the diabetes care provided to its patients. The clinic leadership recognized that their recruitment and new employee orientation programs were not cost effective. In addition, their teams were providing less than optimal diabetes care due to limited resources and lack of teamwork.
Poor adherence to diabetes care protocols carries an increased risk for serious, sometimes life-threatening, complications including blindness, amputation, and heart disease just to name a few. The community clinic leadership team wanted a way to implement specific communication strategies and safety tools in order to standardize and improve the quality of diabetes care in the clinic.
The LifeWings training program targeted specific communication techniques and Hardwired Safety Tools^SM in order to meet the clinic’s needs. Following the training and safety tools implementation, a formal study of 619 type 2 diabetes patients was conducted over a thirteen-month period. The study concluded that the LifeWings intervention resulted in improved diabetes care. In addition, the clinic documented a measured decline in nurse turnover rates, a decrease in patient visit time, reduction in new employee orientation time and an overall improvement in patient outcomes.
View the complete formal study.

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