Success Stories

Improvement in Observed To Expected Mortality Numbers

For an academic health center, we worked with the Dean of Clinical Affairs and his Project team. Their goal was to improve their observed-to-expected mortality figures. Their pre-project rate exceeded 1.0 and was a key metric in their drive to become one of the safest institutions in the country.
The hospital leadership analyzed the factors contributing to the higher-than-desired number and decided they needed better teamwork, communication, and processes to lower the number and ensure the safety of their patients. They realized communication was the heart of every other process implemented to improve their score. As long as communication patterns were flawed, all other improvement processes would suffer.
They needed powerful communication training for their critical care staff and physicians and system tools that would require and support the use of the new communication skills learned in the training.
Our patient safety training provided both the targeted communication training and system tools they needed. Since implementing the communication tools, the hospital has experienced a 43% improvement in their observed-to-expected mortality figures.

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