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For a hospital in
the Mid-west, we worked with the Chief
Medical Officer and the director of
Patient Safety and Quality. Their goal
was to improve patient flow and the
quality of care in the ICU. One of
their ICUs had experienced several near
misses and adverse outcomes, all related
to teamwork and communication.
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The leadership wanted a way to create
a hospital ICU improvement plan
with specific quality improvement tools to allow for team
building among the staff at the
beginning of each shift, and a defined
communication protocol between
physicians and staff to ensure the most
critical patients were seen first,
followed by patients ready to be
discharged to free critically needed
rooms.
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LifeWings provided teamwork and
communication training to all care
givers and created a Pre-Shift Briefing
format and guide to hardwire the
communication and coordination skills
into daily operations.
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Our training and quality improvement
tools met the hospital’s need. The
Briefing protocol has 100% acceptance
and usage. Near misses have decreased.
Patient flow has improved and the
timeliness of critical care has
improved. We believe these results
reflect an improved level of
coordination and communication among the
staff as a result of the training.
>>To
consult with our client about this data
please
contact
us.
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