Success Stories

Improved Nursing Communication With Physicians That Resulted in an Improvement in Nurse Retention

In a hospital in the central U.S. we worked with the Chief Nursing Officer to reduce nurse turnover in two of the hospital’s ICUs. Friction between physicians and nursing staff had increased dramatically due to poor communication styles and lingering resentments. Morale was at an all time low and turnover and its associated costs were at an all time high. Poor teamwork and physician and nursing communication had affected the quality of care and near misses and adverse outcomes had risen.
The CMO and unit managers wanted to reduce turnover by creating a sense of teamwork among the staff and physicians.
LifeWings created specific tools to allow for team building and provided focused communication training to improve information flow in a defined and precise way. Additionally, the staff was equipped with a system to provide for early detection of warning signs that coordination was breaking down.
Our training and tools were successful. Turnover in the ICUs decreased by 23% and 35% respectively. The cost savings in reducing turnover provided a project ROI of over 223%.

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