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Success Stories
Teamwork Training and Hardwired Safety ToolsSM Decrease
Patient Visit and New Employee Orientation Time.
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In a nurse-managed primary care clinic in Nashville, TN
the leadership team wanted to improve their quality of care by building a
more structured, time-efficient system. LifeWings worked with the clinical
manager and director to decrease patient visit time and shorten new employee
orientation time.
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To improve the flow of
information and overall efficiency, LifeWings customized and delivered
team-building skills training and safety tools. The project targeted
training, task re-distribution and decision-support tool development in
order to meet their goals.
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Daily, organized briefings,
checklists and communication strategies were implemented into the
organization’s every day routine. These tactics have instilled a sense of
order that was missing prior to the implementation of the LifeWings program.
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With the re-designed process
in place, our training team was able to meet the clinic’s needs. Patient
visit time decreased by 10 minutes per appointment and new employee
orientation was reduced from several days of observation and instruction to
a one-day demonstration and review. The staff evaluated the new process as
highly useful and expressed gratitude for learning what is now expected of
their performance.
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