Success Stories

Decrease In Turnaround Times, Increase In Physician And Employee Satisfaction

In a large hospital in the Southwest LifeWings worked with the Chief Executive Officer, the Dean of Medicine, the Chief Nursing Officer, and the Sr. Director of Outcomes and Performance. The hospital was struggling with protracted OR turnaround times. OR personnel were able to meet their turnaround goals only 44% of the time.
Hospital leadership realized the poor levels of efficiency increased staff and physician dissatisfaction, lowered patient satisfaction, and reduced profitability. Their goals were to dramatically improve OR turnaround times, while improving staff and patient safety and as a by-product, improve staff and physician satisfaction.
To meet their goals, LifeWings provided a combination of teamwork skills workshops and implementation of customized Hardwired Safety Tools ^SM. The Safety Tools included checklists and standard operating procedures. Once the LifeWings training and tools were implemented, the hospital experienced a 51% improvement in OR turnaround times. Both efficiency and patient safety increased as reported events of surgical error decreased. As a result, both physicians and staff reported greater satisfaction with their employment.