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Success Stories
Reduction in Surgical Counts Errors
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Specifically, in a
hospital in the Midsouth we worked with
the COO, the Director of the OR, and the
Director of Risk Management. Their goal
was to eliminate counts errors in the
OR. Counts errors were increasing and
costing the hospital in terms of
increased procedure times, delays,
efficiency, staff frustration, and
patient harming errors.
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The leadership wanted a way to reduce
the counts errors and thereby reap
improvements in cost, patient safety, and
quality care.
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Our teambuilding training and tools provided those
results. The teamwork and communication
training improved the overall level of
coordination in the OR, and the
Hardwired Safety ToolSM created specifically to improve the
counts process reduced the number of
counts errors by 50%.
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The results of
this project appeared in a peer-reviewed
journal. The reference is:
RM Rivers and Diane Swain and Bill Nixon,
“Using aviation safety measures to enhance
patient outcomes,” AORN Journal 2003;
77:158.
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