https://www.saferpatients.com/covid-19-resources Learn from two healthcare experts what effective healthcare leaders are doing to restart operations after the COVID-19 crisis. Ozzie Degado, the COO of Cleveland Clinic Florida, and Jyric Sims, CEO of Medical City Fort Worth, TX, discuss 6 actions leaders must take now to turbocharge the restart process. Together, they discuss the importance of: 1. Ensuring patients are confident and feel safe returning 2. Tactics for patient acquisition currently, and Post-COVID 3. COVID related Strategic planning discussions, including Telehealth 4. Operations and Finance actions for re-start of care 5. Tactics to overcome Surgical backlogs or bottlenecks 6. Provider collaboration strategies They also take questions from the participants in the webinar. To download a PDF of the key points in this video, or to get a PDF of the slide deck, visit https://www.saferpatients.com/covid-19-resources For other free resources about leading in the COVID-19 crisis visit https://www.saferpatients.com/covid-19-resources to download information about leading in a crisis and improving the performance of your emergency response team.

https://www.LeadersGetResults.com. Learn from two healthcare experts what you must do to protect your frontline clinical staff from the effects of fatigue in the midst of the COVID-19 crisis. Capt. Stephen W. Harden, LifeWings' Founder and former CEO with over 30 years’ experience in implementing, teaching, and using fatigue countermeasure programs, and Cheryl Wild-Norvel, CNO at Broward Health Coral Springs, discuss 6 critical countermeasures leaders must take now to preserve their most important resources - their physicians and staff. Michael leans heavily on his experience as a professional pilot in describing best practices, and Cheryl adds what she has learned in this crisis about fatigue and productivity, staffing ratios, morale, and repurposing staff. Together, they discuss the importance of: 1. Acting as if fatigue really matters - what the evidence base reveals about the impact of fatigue on safe, high-quality patient care 2. Implementing fatigue management policies 3. Providing effective fatigue countermeasures training and education to caregivers 4. Best practices in managing duty times 5. Quick wins - Implementing low-cost fatigue countermeasures 6. Tracking costs and determining the ROI They also take questions from the participants in the webinar and discuss the importance of: 1. The impact of fatigue on productivity 2. Why and how staffing ratios change in a crisis 3. The emotional impact of fatigue in a crisis 4. tips on managing morale with a fatigued staff 5. Repurposing staff For other free resources about leading in the COVID-19 crisis visit https://www.LeadersGetResults.com

https://www.LeadersGetResults.com. Learn from two healthcare experts what great leaders do to maintain financial solvency in the midst of the COVID-19 crisis. Michael Hickey, a LifeWings Senior Advisor and Strategic coach with over 15 years’ experience in Payer Negotiations and Revenue Cycle projects, and Mark Doyle, former CFO and now CEO of Memorial Hospital Pembroke, FL, discuss 4 actions leaders must take now to preserve financial health in the crisis. Michael leans heavily on his experience with payers, and Mark adds what he learned about keeping his hospital solvent. Together, they discuss the importance of: 1. Tracking costs - because accurate costs are needed for forecasting and maximizing government stimulus funds 2. Forecasting - because the normal forecasting methods will not be sufficient in this crisis 3. Not trying to "cost cut" your way out of this - especially because of the coming post-crisis wave of patient demand 4. Taking immediate steps to stabilize the balance sheet They also take questions from the participants in the webinar and discuss the importance of: 1. Working with payers - how to leverage the crisis 2. Thinking outside the box for novel financial solutions To download a PDF of the key points in this video, or to get a PDF of the slide deck, visit https://www.saferpatients.com/covid-19-resources. For other free resources about leading in the COVID-19 crisis visit https://www.LeadersGetResults.com.

https://www.LeadersGetResults.com. Learn from a combat-tested Air Force fighter pilot and the CEO of Cleveland Clinic what great leaders do in the midst of a crisis. Retired Air Force Colonel Korky von Kessel, former Senior Vice President at LifeWings, and Ozzie Delgado, the CEO of Cleveland Clinic Florida discuss 5 things they've learned from leading others in a crisis. Korky tells us what he learned while leading people in combat - where poor decisions lead to death. Ozzie adds his perspective from leading his team at the Cleveland Clinic during the COVID-19 pandemic. Together, they discuss the importance of: 1. Maintaining accountability 2. Being decisive but adaptable 3. Controlling the chaos 4. Taking action with caution 5. Staying positive They also take questions from the participants in the webinar and discuss the importance of: 1. Assessing which leaders are up to the challenge and what to do about those that aren't 2. What they would do differently if they could "rewind the clock" 3. Why positive communications and a "focus" on the well-being of your team is critical in a crisis To download a PDF of the key points in this video, or to get a PDF of the slide deck, visit https://www.saferpatients.com/covid-19-resources. For other free resources about leading in the COVID-19 crisis visit https://www.LeadersGetResults.com.

Get 7 proven and practical tips to improve your healthcare team's performance as the execute your COVID-19 emergency plan. The speaker is Alan Vierling the President of Sparrow Hospital, a 500+ bed hospital in Lansing, MI. Alan covers... 1. How to set you your verbal communications plan - how often should you issue memos and what should you cover 2. How to set up daily briefings to your staff for both day and night shifts - when should you "huddle" and what should you cover 3. How to use podcasts, "virtual" town halls, and other social media to get the word out 4. The importance of debriefing every event in your response plan - why performance feedback is critical to improving execution in a crisis and how to do it in a time-efficient way 5. How to communicate with the community and with affiliated nursing homes (and other potential virus hotspots) 6. How to set up an Innovation Team and address issues such as protective equipment shortages (Alan discusses the process for cleaning and reusing N95 masks and creating your own face shields)