(This post is an adaptation from Seth Godin)
There is the mistake of overdoing the defense of the status quo, the error of investing too much time and energy in keep things as they are. This harms patients and hurts your bottom line. It costs more.
And then there is the mistake made while inventing the future of patient safety, the error of small experiments that didn't quite work as well as we hoped.
We are almost never hurt by the second kind of mistake. In fact, we innovate by "failing quickly." Yet we persist in making the first kind of mistake, again and again. This is not helping our patients.