Steve Harden, Healthcare Keynote Speaker
As a pioneer in the application of aviation’s best practices to improve patient safety, Mr. Harden has developed a national reputation for his insight and experience in helping health care institutions improve the quality of their care.
Mr. Harden’s success in helping over 220 health care organizations improve their teamwork, increase the reliability of their processes, and measurably improve their care has been featured in more than 50 publications including Fast Company, Health leaders, Entrepreneur, and PBS Nightly Business Report.
Mr. Harden possesses the credentials, experience, and speaking talent to help you create a unique event for your group. His singular passion for improving the quality of health care in America today informs every one of his presentations so that you can:
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Educate your group with Mr. Harden’s use of thoroughly researched, current data and industry trends.
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Inspire your group with Mr. Harden’s candid and personal experiences that establish credibility and a sense of authenticity.
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Create a learning experience for your audience that will last beyond the conference.
Steve's Bio
Steve Harden is the co-founder and President of LifeWings Partners LLC – a team of physicians, nurses, lean experts, and pilots that have helped over 220 healthcare organizations in the U.S. and abroad improve their safety, quality, and financial performance. He is the author of two books on patient safety, and the results of his patient safety and quality improvement work have appeared in over 50 publications and news outlets.
Mr. Harden has been involved in safety training for over 20 years, producing over 40 separate training programs for commercial aviation, military flight squadrons, heavy construction, military contractors, and healthcare. He is a certified TeamSTEPPS® master trainer and has personally trained over 20,000 physicians, nurses, staff and administrators in the last 10 years.
A professional pilot with 40 years of experience, Steve recently retired as a captain for a major international airline. His expertise in the field of aviation safety training has garnered him seven awards for superior performance and Quality Achievement. He also served as an adjunct instructor for the University of Southern California’s School of Aviation Safety.
Mr. Harden is a graduate of the United States Naval Academy. During his service with the U.S. Navy, he was selected to be an instructor pilot at the Navy’s elite Fighter Weapons School (TOPGUN). He holds an Airline Transport Pilot rating and Type ratings in B-727, B-737, and MD-11 aircraft and has served as an FAA certified flight examiner. Married with five children, Steve resides with his wife near Memphis, Tennessee.
MEDICAL CONFERENCE PRESENTATIONS BY STEPHEN
Medical Conference Presentations That Will Increase the Value of Your Event
Steve’s presentations are lauded for their relevance, passion, and thoroughness. To make your event truly powerful, Steve is able to customize his work to your group’s unique perspective and challenges and he is accomplished in speaking to the following topics:
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Leadership Development
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Team Building
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Effective Communication Skills
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Conflict Management
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Decision Making
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Giving Effective Performance Feedback
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Change Leadership Skills
Soaring Over the Safety and Quality Chasm:
Using Aviation’s Best Practices to Improve Patient Safety and Quality of Healthcare
Abstract:
Creating a culture of patient safety and quality requires more error-tolerant systems. Such systems equip humans to use teamwork and communication skills to detect the small slips and trips before errors become significant and cause serious accidents. These kinds of systems are commonly used in high-reliability organizations like commercial aviation.
Learning Objectives:
At the conclusion of our session attendees will be able to:
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State the two key system components necessary to create a culture of safety;
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Describe the impact of team training on error rates in aviation;
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Explain the application practices and skills to healthcare;
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Understand how this application can improve patient safety and quality of care;
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Recognize the similarities between healthcare and aviation;
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Describe the methodology used to adopt aviation’s best practices to healthcare;
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Discuss the safety, service, and outcome results achieved in those healthcare institutions using an aviation-based system; and
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Learn the process for an organization to begin an aviation-based safety program.
Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all).
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector
Houston, We Have a Problem:
Critical Leadership Skills for Achieving Top Performance in Safety and Quality
Abstract:
In order to create lasting cultural change in the organization, the executive team and managers must be equipped with specific tools and skills to internally lead the project. Many of these skill-sets have been adopted from the aviation industry based on its success in reducing critical errors.
Learning Objectives:
At the conclusion of our session attendees will be able to:
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Describe how to reduce human error and improve performance by the use of CRM, TeamSTEPPS, and the principles of High Reliability;
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Identify actions leaders must take to create and sustain cultural change; and
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Understand the role of administrators and physician executives in building effective teams and creating and sustaining the culture of safety, accountability, and high performance.
Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector
The Science of Culture Change: Lessons Learned from High Reliability Organizations (HRO)
in Creating and Sustaining a Culture of Safety
Abstract:
The presentation will begin with a compelling story of how one hospital team implemented best practices of HROs and changed a patient and her family’s lives forever. The session will focus on an introduction to the concept of patient safety programs based on the key cultural characteristics of HROs. Our presenter will examine a case study on a healthcare client who implemented a cultural change by following the formula for successful implementation based on change leadership, teamwork training, and hardwired safety tools.
Learning Objectives:
At the conclusion of the session attendees will be able to:
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State the three key system components necessary to create a culture of safety;
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Describe the impact of culture change on error rates;
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Understand how this application can improve patient safety and quality of care;
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Describe the 12 step formula and methodology for leading and implementing successful change initiatives;
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Discuss the measurable outcomes achieved in those healthcare institutions implementing best practices from HROs; and
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Learn three steps they can accomplish immediately in their current quest to change culture.
Target Audience:
Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)
Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector
Previous Speaking Engagements
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MediServe National Conference, Phoenix, AZ
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Surgical Information Systems National Conference, Atlanta, GA
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Surgical Information Systems Fast Track conference, Ponte Vedra Beach, FL
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Patient Safety Summit for 2013, Virginia Hospital and Healthcare Association, Richmond VA
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Cook Children’s Hospital Pediatric Grand Rounds, Ft. Worth TX
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Maimonides Medical Center OB/GYN Retreat, NYC, NY
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1st Annual Leading Organizational Change Conference, Curacao
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2nd Annual Ambulatory Surgical conference, Newark NJ
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FASCA of Tennessee Fall Conference, Memphis, TN
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Northwest Medical Infomatics Symposium, Spokane WA
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Surgical Quality Conference, Mayo Clinic, Rochester, NY
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Collierville Chamber of Commerce Summer Luncheon, Collierville TN
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MediServe Annual Quality Conference, Phoenix AZ
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HealthTech’s 2012 Trustee Conference, Santa Fe, NM
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Bridgeport Hospital Annual Physician’s Retreat Penfield Pavilion, Fairfield, CT
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Tennessee Hospital Association’s Small or Rural Health Care Conference, Franklin, TN
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Mayo Clinic Annual Surgical Quality Conference, Rochester MN
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Carolinas HealthCare / Sanger Heart & Vascular Institute, 2012 Physician Retreat, Charlotte, NC
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Health Forum’s Rural Health Care Leadership Conference, Phoenix, AZ
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St. Peter’s Medical Center, Leadership Workshops, New Brunswick, NJ
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Tennessee Hospital Association Leadership Conference, Nashville, TN
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Medical Center of Plano, Quality Week Workshops, Plano, TX
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OR Excellence Conference for Ambulatory Surgical Centers, Keynote Speaker, San Diego, CA
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Nevada Nurses Leadership Conference, Keynote Speaker, Reno, NV
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Arizona Operating Room Nurses Conference, Keynote Speaker, Flagstaff, AZ
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North Westchester Hospital, North Westchester, NY
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Flagstaff Medical Center, Leadership Course, Flagstaff, AZ
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Toumey Hospital, Sumter, SC
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Drexel University, Grand Rounds, Philadelphia, PA
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Quantros Conference, Keynote Speaker, San Francisco, CA
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Oregon Hospital Association, Salem, Oregon
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Kentucky Hospital Association Louisville, KY
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ASOS Annual Conference San Diego, CA
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CVPH Medical Center – EXPLORE Plattsburgh, NY
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Patient Centered Care: Safety, Service & Quality
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North Carolina Healthcare System Leadership Development Institute Charlotte, NC
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Clark Memorial Hospital Leadership Retreat Louisville, KY