Steve Montague, Expert Speaker for Healthcare Events

Mr. Montague’s engaging, charged presentations will leave your audience inspired and enthusiastic. His energetic personality resonates with executives, physicians, and staff as he communicates actionable ideas for achieving new levels of performance. Mr. Montague’s extensive aviation and crew resource management experience provide him with robust examples to illustrate his presentation points and keep your audience engaged.

Mr. Montague’s presentations vary from the application of aviation safety principles, to healthcare teams, to conflict resolution skills for influencers in all industries. His experience ensuring top performance in high reliability organizations enables him to provide customized, powerful presentations to your audience on many topics including:

  • Leadership Development

  • Team Building

  • Effective Communication Skills

  • Conflict Management

  • Decision Making

  • Giving Effective Performance Feedback

  • Change Leadership Skills

You are assured glowing responses, like this one, from a presentation featuring Mr. Montague.

“We ask attendees to rate our speakers on a scale of 1-5, with 5 being the highest. You rated a 5.0, which is, of course, outstanding.”

“On behalf of all of us here at UM/Jackson Memorial, we want to thank you for the time and talk. This was one of the best Grand Rounds we’ve ever held. In total, your visit was a smashing success.”


Michael E. Barron, M.D, FAHA, Professor of Clinical Anesthesiology
Cardiothoracic Anesthesia, Miller School of Medicine/University of Miami, Chief Medical Officer University of Miami Medical Group

Steve's Bio 

 

Steve Montague serves as the Executive Vice President for LifeWings and has over 30 years experience in aviation. Captain Montague is an engaging facilitator and TeamSTEPPSTM Master Trainer with a vast amount of experience in the design and implementation of CRM based patient safety programs. He has provided program implementation for many healthcare organizations including Vanderbilt University Medical Center, Rush University Health Center, Vassar Brothers Medical Center, Ohio State University Medical Center, and University of California—Los Angeles.

Prior to joining LifeWings, Mr. Montague was a Naval Aviator and served as a fighter pilot, flight instructor, course developer, procurement consultant, and Program Model Manager at the U.S. Navy’s Landing Signal Officer School. He has over 15,000 flight hours and more than 350 carrier landings. Mr. Montague currently serves as a Captain and First Officer for a major international airline. He has an Airline Transport Pilot rating and is qualified in the MD80, B757, B767, DC10, and MD11.

Captain Montague is an internationally sought after keynote speaker whose most recent engagements include the OR Manager Conference, the Health Research and Educational Trust Hospital Engagement Network, the International Meeting on Simulation in Healthcare, and the Western Graduate Education Association.

Mr. Montague graduated from the U.S. Naval Academy with a Bachelor of Science degree in Aerospace Engineering, and from the University of Lund, Sweden with a Master of Science degree in Human Factors and System Safety.

MEDICAL CONFERENCE PRESENTATIONS BY STEVE
Medical Conference Presentations That Will Increase the Value of Your Event

Following are some examples of presentations available from Steve Montague for your healthcare event or meeting.

 

Customized presentations are also available.

Hardwiring for Successful Handoffs

Abstract:

Creating a culture of patient safety and quality requires more error-tolerant systems. Such systems equip humans to use teamwork and communication skills to detect the small slips and trips before errors become significant and cause serious accident. These kinds of systems are commonly used in high-reliability organizations like commercial aviation.

Learning Objectives:

At the conclusion of our session attendees will be able to:

  • Understand the need for robust communication when transferring patient care between clinicians.

  •  Identify the key elements in an effective handoff.

  •  Recognize areas of increased risk that prevent an effective patient handoff.

  •  Use Tools that incorporate a standardized approach to “hand-off” communications during shift changes and other transitions in health care.

  • Discuss leadership actions necessary to “hard-wire” systematic use of these Tools.

 

Target Audience:

Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)

Audiovisual Requirements:

Video Projector (LCD) and some way to project the sound from the laptop to the video projector.

“Soaring Over the Safety and Quality Chasm:  Using Aviation’s Best Practices
to Improve Patient Safety and Quality of Healthcare”

 

Abstract:

Creating a culture of patient safety and quality requires more error-tolerant systems. Such systems equip humans to use teamwork and communication skills to detect the small slips and trips before errors become significant and cause serious accident. These kinds of systems are commonly used in high-reliability organizations like commercial aviation.

Learning Objectives:

At the conclusion of our session attendees will be able to:

  • State the two key system components necessary to create a culture of safety;

  • Describe the impact of team training on error rates in aviation;

  • Explain the application practices and skills to healthcare;

  • Understand how this application can improve patient safety and quality of care;

  • Recognize the similarities between healthcare and aviation;

  • Describe the methodology used to adopt aviation’s best practices to healthcare;

  • Discuss the safety, service, and outcome results achieved in those healthcare institutions using an aviation-based system; and

  • Learn the process for an organization to begin an aviation-based safety program.

 

Target Audience:

Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk Manager, Nurse, Staff, Practice Group Manager, and Clinic Manager (the presentation would apply to all)

Audiovisual Requirements:

Video Projector (LCD) and some way to project the sound from the laptop to the video projector.

Six Communication Errors That Put Medication Safety at Risk

 

Abstract:

Communication breakdowns between health care providers are common threads in episodes of avoidable patient harm. Because clinical teamwork often involves hurried interactions between human beings with varying styles of communication, safe, effective care depends on reliable, standardized communication between caregivers. This especially holds true during critical events, shift handoffs, and patient transfers.

Effective communication practices and safety tools help to create a shared mental model among clinicians and are central to providing safe care.

Learning Objectives:

At the conclusion of our session attendees will be able to:

  • Describe how aviation dealt with the human error by the use of Crew Resource Management and its applicability to healthcare;

  • Recognize the similarities between healthcare and aviation;

  • Identify how communication failures are a root cause of unanticipated adverse events;

  • Explain the importance of effective communication to encourage team members to speak up when they perceive risk to a patient;

  • Review six communication errors and apply effective models used to enhance effective communication;

  • Describe the limitations of human performance and the clinical value of reliable systems, effective teamwork and communication to safer patient care;

  • Apply a four-point communication model to standardize transfer of information;

  • Implement Tools that may apply, such as checklists, sample forms, policies and procedures.

 

Target Audience:

Executive Management, Hospital Senior Management, Service Line Manager, Physician, Quality or Performance Improvement, Risk manager, Nurse, Staff, Practice Group Manager, and Clinic Manager.

Audiovisual Requirements:
Video Projector (LCD) and some way to project the sound from the laptop to the video projector

Previous Speaking Engagements 

  • Grand Rounds, University of Miami, Miami, FL, July 2014

  • Ohio Health Engagement Network, Dayton, OH, May 2014

  • Care of the Complex Patient Conference, Albany, NY, October 2013

  • Kansas Healthcare Collaborative, Topeka, KS, October  2013

  • Center For Improvement in Healthcare Quality Conference, San Antonio, TX, May 2013

  • CIHQ Accreditation & Quality Summit, San Antonio, TX, May 2013

  • Nebraska Partnership For Patients Conference, Omaha, NE, April 2013

  • THA Performance Improvement Bootcamp, Memphis, TN, March 2013

  • Sanibel Perfusion Symposium, Ft. Myers, FL, February 2013

  • AHA/HRET HEN Improvement Leader Conference, Orlando, FL, December 2012

  • AHA/HRET HEN Improvement Leader Conference, Denver, CO, November 2012

  • OR Manager Conference, Las Vegas, NV, October  2012

  • RegionalCare CNO Conference, Nashville, TN, August  2012

  • Marine Well Containment Company, Houston, TX, May 2012

  • Regional Care Board Retreat, Naples, FL, April 2012

  • Perfusionist Conference, Orlando, FL, May 2011

  • Grand Rounds, University of Oklahoma, College of Medicine, Department of Pediatrics, Oklahoma City, OK, May 2011

  • 14th Annual Primary Care Conference, Oklahoma City, OK, May 2011

  • Specialty Care Annual Meeting, Nashville, TN, February 2011

  • NCSBN Attorney/Investigator Symposium, Santa Monica, CA, May 2010, “Staying Cool: What Aviation Can Tell Us About Staying Calm Under Pressure”

  • University Medical Center Health System, Lubbock, TX, May 2010, Leadership Development

  • The University of Oklahoma Health Sciences Center, Oklahoma City, OK, February 2010, “Hardwiring for Successful Handoffs”

  • International Meeting on Simulation in Healthcare Phoenix, AZ, January 2010, “Staying Cool: Using Simulation to Take the Stress Out of Handling Critical Events”

  • Care of the Complex Patient – Albany Medical Center, Albany, NY, October 2009, “Sustaining Collaboration”

  • Medical Leadership Retreat, Bend, OR, May 2009

  • Oakwood Leadership Forum, Trenton, MI, March 2009

  • UC Davis Leadership Forum, Sacramento, CA, March 2009

  • Medication Management Error Elimination Conference, Baltimore, MD, March 2009

  • Vassar Brothers Leadership Forum, Poughkeepsie, NY, February 2009

  • PSO Forum, Houston, TX, January 2009

  • Mercy Grayling Leadership Forum, Grayling, MI, December 2008

  • Kingston Leadership Forum, Kingston, NY, December 2008

  • Salem Leadership Forum, Salem, OR, October 2008

  • Rush University Leadership Forum, Chicago, IL, June 2008

  • Oakwood Leadership Forum, Dearborn, MI, June 2008

  • Texas Health Resources, Grapevine, TX, May 2008, “Hard-wiring for Successful Handoffs”

  • Western Graduate Education Association, Asilomar, CA, April 2008, “Can Aviation Team Training Work for Medicine?”

  • Life Line Screening, Cleveland, OH, February 2008, “Creating High Reliability Screening Teams”

  • HANYS Quality Institute, Informational Teleconference, February 2008, “Teamwork-Technique: Critical Care Excellence Education Series”

  • National League of Cities, Austin, TX, January 2008, “Leadership Series: Conflict Resolution”

  • National League of Cities, New Orleans, LA, November 2007, “Leadership Series: Conflict Resolution”

  • Texas Medical Liability Trust, Houston, TX, October 2007, “Soaring Over the Safety and Quality Chasm”

  • University of California, Davis, Sacramento, CA, October 2007, “Leading Clinical Teams”

  • Texas Medical Liability Trust, Dallas, TX, October 2007, “Soaring Over the Safety and Quality Chasm”

  • Texas Medical Liability Trust, San Antonio, TX, October 2007, “Soaring Over the Safety and Quality Chasm”

  • Texas Medical Liability Trust, Ft. Worth, TX, October 2007, “Soaring Over the Safety and Quality Chasm”

  • Texas Medical Liability Trust, Austin, TX, October 2007, “Soaring Over the Safety and Quality Chasm”

  • Salem Hospital Grand Rounds, Salem, OR, September 2007, “Leading Clinical Teams”

  • South Florida Water Management District, West Palm Beach, FL, September 2007, “Conflict Resolution for Leaders”

  • Mt. Carmel Health System Grand Rounds, Columbus, OH, June 2007, “Leading Clinical Teams”

  • National League of Cities, Reno, NV, December 2006, “Leadership Series: Conflict Resolution”

  • CIGNA Insurance Physician Education Series, Nashville, TN, November 2006, “Leading Clinical Teams”

  • NASA Safety Conference, Houston, TX, October 2006, “Healthcare Safety Best Practices”

  • Georgia Assn. of Chamber of Commerce Executives, Jekyll Island, GA, July 2006, “Leadership Series: Conflict Resolution”

  • South Florida Water Management District, West Palm Beach, FL, March 2006, “Conflict Resolution for Leaders”

  • State Volunteer Mutual Insurance Corporation, Nashville, TN, April-November, 2005, “Conflict Resolution for Clinicians”

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