Quality Improvement in Emergency Department with LeanSTEPPS
Reduce LWOB, improve "Door-to-Provider" times, and increase patient satisfaction with Lean + TeamSTEPPS.
“With the tools provided by LifeWings we’ve made great progress at HealthAlliance.
We are at nearly zero with Left Without Being Seen, and close to 90% of all patients are seen within 30 minutes.
Satisfaction scores and responses have been great. I’ve been asked to lecture on our techniques for achieving this at emergency medicine conferences.”
Administrative Director of
“The clinical error rate in nine teaching and community hospital EDs significantly decreased from 30.9 percent to 4.4 percent.”
John C. Morey, et al
(Health Serv Res.
2002 Dec; 37(6): 1553–1581.)
Error Reduction and Performance Improvement in the Emergency Deparment
through Formal Teamwork Training
Note: This article is NOT about a LifeWings implementation, but does discuss the benefits in error reduction of using this type of methodology