Stephen HardenSep 30, 20202 minThe Two Biggest Barriers to Patient Safety TodayFind out what the experts know and learn three steps you can take to fix one of them. The two biggest barriers to hospitals ensuring...
Stephen HardenSep 23, 20204 min7 Simple Steps to Reduce Hospital Readmissions...and provide better care to your patients while saving your hospital a lot of money. In the past Medicare has rewarded hospitals with...
Stephen HardenSep 16, 20204 minWhy you must insist that your patients use checklists too, and five ways you can get them to do itI had surgery, on a Thursday morning, to repair a deviated septum and other sinus issues. Part of the procedure is to insert plastic...
Stephen HardenSep 10, 20202 minFive Magic Phrases to Get More Executive Support for Your Patient Safety ProgramLet’s deal with it. If your executive team doesn’t give you and your patient safety program the time, attention, resources, and money you...
Stephen HardenSep 2, 20203 minThe Secret Reason You Must Turn Off Your Cell Phone on an Airliner...... and how it will help you realize an eightfold increase in patient safety. We used to hear the flight attendant command passengers to...
Stephen HardenAug 26, 20204 minFive Critical Questions Everyone Asks About DebriefingAnswers to your questions about creating a culture of high performance. I’ve been helping clinicians and administrators all over the...
Stephen HardenAug 19, 20203 minWhy Your Staff Doesn’t Think You Are Serious About the Need to SpeakUp for SafetyYears ago, when the commercial airline industry was first beginning to implement Crew Resource Management (CRM or “TeamSTEPPS” as it is...
Stephen HardenAug 12, 20202 minFive Magic Phrases to Get More Executive Support for Your PatientSafety ProgramLet’s deal with it. If your executive team doesn’t give you and your patient safety program the time, attention, resources, and money you...
Stephen HardenAug 5, 20204 minChanging Culture with the Power of Rewards Brushing our teeth can teach organizations about changing a culture. Did you brush your teeth this morning? Did you use Pepsodent?...
Stephen HardenJul 29, 20203 minOver 50% of Your Staff Will Not Speak Up for Patient Safety: Six ThingsYou Must Do To Fix ThisTo help improve their patient safety and create alignment with the National Patient Safety Goals, I conducted a site assessment for a...
Stephen HardenJul 22, 20204 minWhy Most Training Doesn't Help Quality Improvement for HealthcareLast week in my blog about quality improvement entitled, “Make Sounds Come Out of Their Mouths” I made what I thought was a very simple...
Stephen HardenJul 15, 20202 minResearch Reveals a Shockingly Simple Tool to get Staff to Speak UpRecent research has revealed a simple, but totally effective tool for getting your staff to speak up every single time they perceive a...
Stephen HardenJul 1, 20203 minMake Sounds Come Out of Their MouthsImprove your skills to get people to do what you need them to do. I meet with leaders from more than 30 health care organizations a year....
Stephen HardenJun 24, 20203 minWhy the Universal Protocol Hasn’t Eradicated Patient Harm...And the Three Things You Must Do About According to a recent report in the Archives of Surgery, patients undergoing surgery still risk...
Stephen HardenJun 10, 20202 minThree Sure-Fire Steps for a Successful Start to Your Change Initiative Skip these important steps and your culture change journey becomes a three-legged race you can’t win. (Read to the end for help if you...
Stephen HardenJun 3, 20202 minChange is Possible Sometimes, the first thing we really need to know is that culture change is possible... What if someone sent you a great story about an...
Stephen HardenMay 27, 20202 minA Just Responseby: Steve Montague Over the past few months, I’ve faced a new challenge as I work to apply aviation techniques and tools in health care....
Stephen HardenMay 20, 20203 min7 Tips for Managing Financial Health During the Pandemic From increased expenses to significant revenue loss, the COVID-19 pandemic is putting substantial financial pressure on hospitals and...
Stephen HardenMay 13, 20203 min7 Ways to Improve Your Corona Virus Emergency Response Due to the "Virus Crisis," President Trump has declared a national emergency and asked all hospitals to implement their emergency plans....
Stephen HardenApr 29, 20204 minDon't Squander Your Most Important Resources in a Crisis In this pandemic crisis leaders are not only at war with the COVID-19 virus, they are also at war with the debilitating effects of...