Stephen Harden2 days ago3 minMake Sounds Come Out of Their MouthsImprove your skills to get people to do what you need them to do. I meet with leaders from more than 30 health care organizations a year....
Stephen HardenJun 243 minWhy the Universal Protocol Hasn’t Eradicated Patient Harm...And the Three Things You Must Do About According to a recent report in the Archives of Surgery, patients undergoing surgery still risk...
Stephen HardenJun 102 minThree Sure-Fire Steps for a Successful Start to Your Change Initiative Skip these important steps and your culture change journey becomes a three-legged race you can’t win. (Read to the end for help if you mi...
Stephen HardenJun 32 minChange is Possible Sometimes, the first thing we really need to know is that culture change is possible... What if someone sent you a great story about an u...
Stephen HardenMay 272 minA Just Responseby: Steve Montague Over the past few months, I’ve faced a new challenge as I work to apply aviation techniques and tools in health care. ...
Stephen HardenMay 203 min7 Tips for Managing Financial Health During the Pandemic From increased expenses to significant revenue loss, the COVID-19 pandemic is putting substantial financial pressure on hospitals and hea...
Stephen HardenMay 133 min7 Ways to Improve Your Corona Virus Emergency Response Due to the "Virus Crisis," President Trump has declared a national emergency and asked all hospitals to implement their emergency plans. ...
Stephen HardenApr 294 minDon't Squander Your Most Important Resources in a Crisis In this pandemic crisis leaders are not only at war with the COVID-19 virus, they are also at war with the debilitating effects of "battl...
Stephen HardenApr 223 min5 Things Great Leaders Do in a CrisisThis pandemic crisis is disrupting global markets, businesses, healthcare, and every sector of our lives. Leaders, depending on how they ...
Stephen HardenApr 161 minUse Telehealth to Help Protect Your Hospital's FinancesExpanding your telehealth patient care services is an effective way to protect your hospital's financial health in the COVID-19 Crisis.
Stephen HardenApr 152 minAn Amazingly Simple Checklist for Successful Change InitiativesUse this checklist to beat the 70% failure rate of change initiatives. Without a tool like this, your odds of success are slim.
Stephen HardenApr 82 min8 Steps to Take After a Patient Safety Failure What Everybody Ought to Know About Patient Safety Failures To err is human. No matter how well-designed, how well-trained, how easy, how ...
Stephen HardenApr 14 minStop Disruptive Staff from Wrecking Your CultureWith 3 Amazing Tools from the Former Chief FBI Hostage Negotiator Disruptive physicians and staff have a knack for causing havoc with you...
Stephen HardenMar 264 minA Surprisingly Simple Way to Improve AnythingWhat do the Navy SEALS, New England Patriots, Blue Angels, FBI SWAT team, and Mayo Clinic surgical teams all have in common… They Debrief...
Stephen HardenMar 253 minWhat Healthcare Must Learn from the 737 MAXTwo fatal accidents in new Boeing 737 MAX airline jets reveal two important patient safety lessons for all physicians, mid-levels, nurses...
Stephen HardenMar 242 minWhy We Can't Prevent 3 out of 5 Maternal DeathsThe CDC says three out of five pregnancy-related deaths in the U.S. are preventable. But we are not preventing them and 420 mothers die e...
Stephen HardenMar 233 minHow Your Patients Can Help You Stop Medical ErrorsTo make a dent in the amount of harm, you must use your patients and their families as critical members of your safety team.
Stephen HardenAug 14, 20181 minHow to Use a Scorecard to Improve Patient Safety Scorecards drive better safety and quality performance. The evidence is clear that solid feedback in the form of a measurement scorecard ...
Stephen HardenJul 31, 20182 minHow To Fix Patient Transfer Errors47 percent of patients lost a diagnosis when transferring between hospitals, according to a recent study. Data from more than 180,000 pat...
Stephen HardenJul 17, 20182 minPediatric Adverse Events High and Unchanged, Study FindsAdverse events (AEs) remain high among pediatric inpatients and are "substantially higher" among children in teaching hospitals and those...
