communications errors

Stephen Harden

The Two Biggest Barriers to Patient Safety Today

Find out what the experts know and learn three steps you can take to fix one of them. The two biggest barriers to hospitals ensuring...

Stephen Harden

Why you must insist that your patients use checklists too, and five ways you can get them to do it

I had surgery, on a Thursday morning, to repair a deviated septum and other sinus issues. Part of the procedure is to insert plastic...

Stephen Harden

The Secret Reason You Must Turn Off Your Cell Phone on an Airliner...

... and how it will help you realize an eightfold increase in patient safety. We used to hear the flight attendant command passengers to...

Stephen Harden

Five Magic Phrases to Get More Executive Support for Your PatientSafety Program

Let’s deal with it. If your executive team doesn’t give you and your patient safety program the time, attention, resources, and money you...

Stephen Harden

Changing Culture with the Power of Rewards

Brushing our teeth can teach organizations about changing a culture. Did you brush your teeth this morning? Did you use Pepsodent?...

Stephen Harden

How To Fix Patient Transfer Errors

47 percent of patients lost a diagnosis when transferring between hospitals, according to a recent study. Data from more than 180,000...